Data Deletion Policy

Last Updated: January 23, 2025

This Data Deletion Policy outlines the procedures and options available to you for requesting the deletion of your personal data from Reach’s systems. We are committed to protecting your privacy rights and ensuring transparency in our data handling practices.

Your Data Deletion Rights

You have the right to request the deletion of your personal information from our systems. We will process your request in accordance with applicable data protection laws and our data retention policies.

Types of Data We Process

Account Information

  • Email address and contact details
  • Account preferences and settings
  • User profile information
  • Authentication credentials

Platform Integration Data

  • Meta Platform Data (if connected via Facebook)
  • Google Platform Data (if connected via Google)
  • Other third-party platform connections

Usage Information

  • Service interaction data
  • Analytics and performance data
  • Technical logs

How to Request Data Deletion

You can request the deletion of your data through either of these methods:

  1. Email Request

    • Send your request to support@Reach.com
    • Include “Data Deletion Request” in the subject line
  2. In-App Deletion

    • Log into your Reach account
    • Navigate to Account Settings
    • Select the “Delete Account” option

When submitting a deletion request, please include:

  • Your full name
  • The email address associated with your account
  • Which platform connections you’ve established (Meta, Google, etc.)
  • Whether you want complete account deletion or specific data removal
  • Any additional information to help us identify your data

Deletion Process and Timeline

  1. Request Verification (1-2 business days)

    • We will verify your identity
    • Confirm the scope of deletion requested
  2. Data Deletion (up to 30 days)

    • Removal from active systems
    • Confirmation of deletion progress
  3. Backup System Cleanup (up to 90 days)

    • Complete removal from backup systems
    • Final confirmation sent

Scope of Deletion Options

Complete Account Deletion

  • Removes all personal data
  • Terminates all platform connections
  • Cancels any active subscriptions
  • Removes access to all services

Partial Data Deletion

  • Removes specific data points
  • Maintains account functionality
  • Preserves selected connections
  • Retains necessary service data

Data Retention Exceptions

We may retain certain information:

  • To comply with legal obligations
  • To resolve disputes or enforce agreements
  • To prevent fraud or abuse
  • For legitimate business purposes (in anonymized form)
  • Due to technical constraints

Additional Information

  • Deletion requests cannot be undone
  • Some data may persist in encrypted backups
  • Third-party platforms may retain their own copies of data
  • Aggregated or anonymized data may be retained

Contact Information

For questions about data deletion or assistance with your request:

We aim to respond to all inquiries within 2 business days.