SEO/AEO Agent / Reputation

Make a great customer experience easier to discover.

Turn completed visits into timely review requests. Give customers Google review collection and reporting, right inside your app.

See it in your product

YourSaaS/AI Growth

ReputationExample

✓

Alex’s visit is completeCustomer event received from your platform

Messages Northside

Thanks for visiting, Alex! How was your experience?Share your feedback ↗

Delivered

Alex M.Google review

★★★★★

“Great service from start to finish. I’ll definitely be back.”

✓ Connected to Alex’s customer record

The opportunity

Help great businesses get chosen.

Before choosing a local business, customers look for signs they can trust it. Google Business Profiles and reviews help shape that impression, and can also inform AI-powered local discovery.

For your team

Connect your data. Put reputation to work.

Explore the developer docs ↗

Connect your platform data

Connect business details, customers, and completed visits, jobs, or purchases so review requests happen at the right moment.

Embed the Reputation Agent

A few lines of SDK code bring review collection, AI-assisted responses, and reputation reporting into your web UI, under your brand.

Set one default review automation

Choose the event that should trigger a review request—a completed visit, finished job, or purchase. That one default automation gives your customers a ready-to-use review workflow.

Your module. Your brand.

Load the SDK, add the embed container, and initialize with a tenant-scoped token. Choose the module and apply your brand color.

View the full embed guide ↗

// After loading the Reach SDK
const sdk = new window.ReachSDK({
  feature: 'reputation',
  authToken: tenantJwt,
  theme: { styles: { primary: '#233e35' } },
  callbacks: { onReauthRequested },
});

For your SMB customers

Here’s what they get inside your app.

01 / Configure

Make asking for reviews part of the routine.

Guide customers through setup, connect their Google Business Profile, and configure review requests around completed visits, jobs, or purchases.

Reputation setup wizard

02 / Respond

Every review. A thoughtful response.

Bring customer reviews and feedback into one place. AI helps draft a reply that the business can review and edit, with the customer and location right alongside it.

Review inbox & AI replies

03 / Understand

A clearer view of your reputation.

Track Google ratings, review volume, and private feedback over time. Customers can see how their reputation is changing across locations without leaving your platform.

Reputation impact dashboard

Multi-product customer

Reputation belongs in the customer lifecycle.

Drew BrinkoetterCEO, Goose

“When we compete with legacy platforms, we win on the customer lifecycle. Reach powers attribution, conversion, engagement, and reputation—all using our data, all inside Goose.”

For your platform

An entry point to a larger growth suite.

Launch with contacts and completed-job events you already have. Offer Reputation on its own, then expand the suite on the same data connection.

Use the events you already track
Offer it under your brand
Expand on the same data connection

Explore tracking, attribution, and reporting ↗

A few more details

Questions from product teams.

Is this a full SEO or AI-search optimization service?

No. SEO and AI-search visibility depend on many channels, platforms, and ranking factors—not all of which are controllable or fully understood. Reputation focuses on customer reviews and Google Business Profile reputation, one of the most critical parts of SEO/AEO for local businesses.

Which review platform does it support?

Each of your tenants gets a branded private-feedback website to collect customer feedback. Reputation also collects Google reviews for their Google Business Profile.

Can review data appear in our own interface?

Yes. Webhooks can send new reviews to your platform, and deep links connect reviews to customer records.

Can businesses respond to reviews with AI?

Yes. Businesses can use AI to draft responses, then review and edit the reply from their review inbox.

Build your growth suite

Make it part of your product.

Let’s map the module to your data and your customer workflow.

Book a demo ↗